Frequently Asked Questions

Answers

01. What can I frame?

You can frame your photos or choose from a range of products, including art prints from our gallery and surfaces like cork or mirror.
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02. Can I mail in artwork or other items to frame?

Yes – Mail us your photos, jerseys, diplomas/certificates, posters and original artwork for framing. Or if you prefer, place your order online and bring your items to any of our 1,200 Michaels stores.
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03. Do you sell framed artwork?

Yes. You can custom frame any of the art prints in our online gallery — we have thousands to choose from!
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04. Can you print my image without a frame?

Yes, we can print on paper, canvas, wood, acrylic, metal or glass – with or without a frame.
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05. Can you print on canvas?

We offer four canvas printing options – thick-wrap, thin-wrap and un-stretched on premium canvas in custom sizes and stretched Value Canvas in limited sizes.
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06. Can I frame a canvas print?

Yes. We have frames designed for thin and thick-wrap canvas. Un-stretched canvas cannot be framed.
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07. What are the frames made of?

We offer a variety of high-quality frames made of wood, metal and medium-density fiberboard (MDF).
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08. What kind of glass do you use?

All online orders of our framed prints come with a UV-protective acrylic. In-store, we offer several UV-blocking glass and acrylic options to choose from.
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09. Do you offer float mounting?

No, we don’t currently offer float mounting.
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10. Will my frame be fully assembled when it arrives?

All frames come fully assembled and ready to hang.
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11. Does my image have to be a certain size or file type?

We accept several different file types including .jpg, .gif and .png. In order to be printed, images must be at least 150 dpi and their file size must not exceed 300 MB.
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12. How large can I print my photo?

The largest print size we offer is 32”x 40” or 28”x 36” with a mat.
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13. How small can I print my photo?

The smallest unframed print size we offer is 5” x 5”. Framed prints require an outer frame dimension of 7”x7” or larger.
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14. What payment types do you accept?

We accept all major credit cards (Visa, Discover, American Express and MasterCard) for online purchases.
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15. Can I purchase a Michaels gift card?

Michaels gift cards can be purchased at merchant.sgiftcard.com/chrome/michaels and are redeemable in store and at Michaels.com.
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16. When will I receive my order?

Most online orders will arrive within 7-10 business days. Expedited orders arrive within 3-5 business days.

If you choose to mail your art for framing, your order will arrive within 7-10 business days of the date we receive your artwork. Expedited orders arrive within 3-5 business days.

If you choose to bring art to store, the order will be completed within 14 days of receiving the art.
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17. How much does shipping cost?

Shipping on all standard deliveries to the 48 contiguous states is free. Additional rates apply for deliveries to Alaska and Hawaii and will be reflected at checkout.
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18. Where do you ship?

We currently ship within the 50 U.S. states and do not offer shipping to U.S. territories or other countries. Shipping to all 1,200 Michaels stores is also available.
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19. How can I track my order?

There are three ways to track your order. Use the “track my order” link at the bottom of any page, log into your account or click on the tracking number in your shipping confirmation email.
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20. What is your return policy?

We offer 100% satisfaction guarantee. If for any reason you are not satisfied with your order, please contact us and we will make it right. Refunds will be accepted at any U.S. Michaels custom framing counter. You can also contact us at 1-877- 372-6370 or by using “email us” link located at the bottom of the page on michaelscustomframing.com.
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21. Do you offer any assistance with corporate or bulk orders?

We’re happy to assist you! Please email us for more information.
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22. Do you accept Michaels coupons or discounts?

Not at this time.
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23. Can I apply my Michaels Rewards voucher to custom frame purchases?

Rewards vouchers are valid for in-store custom frame purchases, but may not be used on michaelscustomframing.com. In addition, Rewards cannot be earned on Michaelscustomframing.com purchases.
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24. Is the frame selection on michaelscustomframing.com the same as the selection in Michaels stores?

You will find the same selection of frames from our lifestyle collections both in-store and online, except for certain limited-time Clearance and Special Buy items.
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25. When does work begin on my michaelscustomframing.com order?

Our Custom Frame Personal Designers will begin working on your order when they receive your art.
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